Help Center
Discover support options to get the most out of Qubitro.
Last updated
Discover support options to get the most out of Qubitro.
Last updated
Support Ticket submissions are available to all Qubitro users, regardless of plan—whether you’re on a personal account (Starter, Scale) or an organization account (Enterprise).
When you need assistance with device onboarding, data troubleshooting, or any other Qubitro-related issue, create a Support Ticket directly from your account.
Average Response Time: The team strives to reply within 24 hours (excluding official leaves and holidays).
Important: Qubitro does not provide custom development, engineering work, or consultancy services through Support Tickets unless otherwise indicated. For specialized assistance, consider our Monthly Support Package or NRE (Non-Recurring Engineering) services.
Go to the Support page
Simply log in to the Qubitro Portal and click Support on the top-right menu.
Provide Ticket Details
Describe your issue concisely, and attach screenshots or logs if available.
Submit the Ticket
You will receive a confirmation email once your ticket is successfully submitted. A Qubitro team member will follow up via email.
A subscription-based plan offering priority technical support, monthly project reviews, and direct chat access.
With the Monthly Support Package, you receive a higher level of technical assistance to keep your projects on track. This includes priority responses for urgent issues, proactive monthly reviews to enhance your deployments, and an exclusive channel for direct chat and Slack communication.
This package is an ideal option if you require continuous and hands-on support from the Qubitro team.
Contact Sales to learn more.
Specialized, Qubitro-related custom services for custom development tailored to your unique project requirements.
NRE services focus on all things Qubitro, from custom data source integrations for LoRaWAN, cellular, and private connectivity platforms, to building personalized device overview pages.
We also provide specialized dashboard configurations, create device templates for no-code data processing, develop custom functions for advanced analytics, and offer white-label solutions to align Qubitro’s interface with your brand identity.
These services ensure you get the most out of the Qubitro platform, fully tailored to your project goals.
Contact Sales to discuss how our NRE services can help.
