# Personal Accounts

You can manage personal details, authentication settings, billing information, and access invoice history.

<figure><img src="https://3109056034-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfQfo4zX1x0hfOimS9E2u%2Fuploads%2FeeGYgFSPk0YMDFRutuPa%2FCleanShot%202025-02-22%20at%2001.57.18%402x.png?alt=media&#x26;token=10d3e07e-5f1c-4d97-aa5f-919512b88d29" alt=""><figcaption><p>Personal Account Settings page in the Qubitro portal, displaying user details and preferences.</p></figcaption></figure>

### How to Access Personal Account Settings

You can access Personal Account Settings in two ways:

1. **Option 1:**
   * Click your name at the top left of the Qubitro Portal.
   * Click the 'Settings' tab.
2. **Option 2:**
   * Click your avatar on the top right.
   * Select 'Settings'.

{% tabs %}
{% tab title="General" %}
Manage personal details, timezone, and account status.

#### User ID

• Your unique identifier for API interactions.

• This cannot be changed.

#### Profile Photo

• Click the avatar to upload a custom image.

#### Your Name

• Update your first and last name.

• Click Save after making changes.

#### Your Email

• Displayed but cannot be edited.

#### Created At

• Shows the account creation date.

#### Timezone

• Select a preferred timezone from the dropdown.

• Click Save to confirm.

#### Delete Account

⚠️ Warning: This action is irreversible.

• Click Delete Account to permanently remove all data.
{% endtab %}

{% tab title="Security" %}
Manage authentication and password settings.

#### Two-Factor Authentication (2FA)

• Click Activate to enable 2FA.

• Follow the steps to link an authenticator app.

#### Change Password

1\. Enter Old Password.

2\. Set a New Password (must be 8+ characters with a special character and uppercase letter).

3\. Confirm the new password and click Update Password.

4\. Click I forgot my password if needed.
{% endtab %}

{% tab title="Billing" %}
View plan details, usage, and payment methods.

#### Current Plan

• Displays active subscription type.

• Shows billing cycle, projects, devices, and function limits.

#### Change Plan

• Click Change Plan to upgrade or downgrade.

#### Payment Methods

• Add or remove credit cards (up to three).

• Set a default payment method.

#### Balance History

• Track pre-payments and adjustments to your account.

#### Promo Codes

• Apply a discount code if available.
{% endtab %}

{% tab title="Invoices" %}
View and download past invoices.

#### Download Invoices

* Click the Download icon next to any invoice.
  {% endtab %}
  {% endtabs %}

***

### Troubleshooting & FAQs

<details>

<summary>I didn’t receive my password reset or verification email.</summary>

Check your **spam/junk** folder and ensure that **<noreply@qubitro.com>** is not blocked. If the email is still missing, try requesting it again.

</details>

<details>

<summary>Do I need a credit card for the Starter plan?</summary>

No. The Starter plan is free, and adding a credit card is not required.

</details>

<details>

<summary>How can I reset my password?</summary>

If you forgot your password, follow these steps:

1\. Go to the Qubitro Portal login page.

2\. Click Forgot password? below the Log in button.

3\. Enter your registered email address and submit the request.

4\. Check your inbox for a password reset email. If you don’t see it, check your spam/junk folder and ensure that <noreply@qubitro.com> is not blocked.

5\. Click the reset link in the email and follow the instructions to create a new password.

6\. Once updated, return to the Qubitro Portal login page and sign in with your new password.

</details>

<details>

<summary>I cannot delete my account.</summary>

If your account has **outstanding payments**, deletion is restricted until the balance is cleared. Multiple unsuccessful attempts may result in a temporary **account block**. Once an account is **blocked**, it **cannot be reactivated** without making the payment first. Ensure all payments are settled before trying again.

</details>

<details>

<summary>I want to downgrade from Scale to Starter, but it’s not working.</summary>

Before downgrading from **Scale** to **Starter**, the platform will attempt to charge any **outstanding usage fees** automatically. If the payment is successful, the downgrade will be processed.

</details>